Contact us

At Lulubrides, we highly value your input and strive to offer top-notch customer service. If you have any inquiries or concerns, you can easily reach out to us through our convenient online chat service or by sending us an email. We aim to address your questions promptly, although please bear in mind that response times may vary due to time zone differences. If we are unable to reply immediately, please leave us a message and we will make it a priority to get back to you as soon as possible. Your satisfaction is extremely important to us, and we are committed to resolving any issues you may encounter.

Our dedicated Customer Service team is here to assist you. If you have questions about your order status or require post-sales support, simply log in to My Orders to access all relevant information. From the comprehensive order page, you can view the details of your purchase, track its progress, and submit a Customer Service ticket for any assistance you need. Our goal is to respond to all tickets within one working day, ensuring that your concerns are addressed promptly.

Customer Service:

Email: service@lulubrides.com

Phone: +86 18351128731

If you require information before placing an order, our online sales service is available through Live Chat. If Live Chat is unavailable, please contact us via:

Email: service@Lulubrides.com

Order Remarks:

For any requests regarding dress style changes or modifications, please leave a message in the order remarks section before submitting your order. Alternatively, you can email us at Email with your specific requirements after placing the order. We will reach out to you if any clarification is needed concerning your order. 

Once the order has been shipped, change order information is not allowed.

Company Name：KOLEH COMMEN LTD
Registered Number：15037997
Registered Address：MONOMARK HOUSE 27 OLD GLOUCESTER STREET, LONDON, ENGLAND WC1N 3AX
(this is not a returning address)